Privacy Policy
Last Updated: July 14, 2025
Pasta & Juliet ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website (the "Website"), visit our physical restaurant located at 1000 S Miami Ave, Miami, FL 33130, participate in our raffles or promotions, or engage with us via other marketing channels, including email and SMS marketing, social media (such as our Instagram account @pastaandjuliet at www.instagram.com/pastaandjuliet), or any other methods we use to connect with you. By using our services or providing your information, you consent to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not access or use our Website, visit our restaurant, participate in our promotions, or provide us with your personal information.
1. Information We Collect
We may collect the following types of information from you:
Personal Information
- Contact Information: Name, email address, phone number, postal address, and other similar details you provide when making reservations, placing orders, signing up for newsletters, entering raffles, or contacting us.
- Payment Information: Credit card details, billing address, and other payment-related information when you make purchases or reservations online, via phone, or in-person at the restaurant.
- Demographic Information: Age, date of birth, preferences (e.g., dietary restrictions or favorite menu items), and other details you share during interactions, such as feedback surveys or loyalty program sign-ups.
- Marketing Preferences: Information about your interests, such as opt-in choices for email or SMS communications.
Non-Personal Information
- Usage Data: Information about your interactions with our Website, such as IP address, browser type, device information, pages visited, time spent on pages, and referring/exit pages.
- Location Data: Approximate location based on your IP address or, if you opt-in, precise location via mobile devices when using our Website or apps for services like online ordering or check-ins.
- Social Media Data: Information from your interactions on our social media pages, such as likes, comments, shares, or direct messages on platforms like Instagram (@pastaandjuliet).
- Raffle and Promotion Data: Entries including name, contact details, and any additional information required for participation in raffles, contests, or giveaways conducted in-restaurant, online, or via social media.
We may also collect information from third parties, such as reservation platforms (e.g., OpenTable), delivery services (e.g., DoorDash), or social media APIs, when you link or interact with our services through those channels.
2. How We Collect Information
We collect information through various channels:
- Website: When you browse our Website, make online reservations, place takeout/delivery orders, sign up for newsletters, or submit inquiries via forms.
- Physical Restaurant: During in-person visits, such as when you provide details for reservations, waitlists, payments, feedback cards, or loyalty program enrollment at our location (1000 S Miami Ave, Miami, FL 33130).
- Raffles and Promotions: When you enter raffles or contests, whether in-restaurant (e.g., via entry forms at the counter), online (e.g., through our Website or social media), or at events sponsored by us.
- Marketing Methods: Through email sign-ups, SMS opt-ins (e.g., texting a keyword to a short code), social media engagements (e.g., following @pastaandjuliet on Instagram), or partnerships with influencers or advertisers.
- Automated Technologies: We use cookies, web beacons, pixels, and similar technologies on our Website to track usage and improve user experience. You can manage cookie preferences through your browser settings.
- Other Interactions: Phone calls, emails, or direct messages where you voluntarily provide information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services, such as processing reservations, orders, payments, and deliveries.
- To communicate with you, including sending confirmations, updates, promotional offers, and responses to inquiries.
- To personalize your experience, such as recommending menu items based on past preferences or dietary needs.
- To administer raffles, promotions, and loyalty programs, including selecting winners and notifying participants.
- For marketing and advertising, including sending targeted emails, SMS messages, or social media ads about specials, events, or new menu items.
- To analyze usage trends, monitor Website performance, and enhance security.
- To comply with legal obligations, resolve disputes, and enforce our terms.
- For internal business purposes, such as auditing, data analysis, and research to improve our restaurant operations.
4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share it in the following circumstances:
- Service Providers: With vendors who assist us in operations, such as payment processors, reservation systems, email/SMS marketing platforms, delivery partners, or analytics tools.
- Marketing Partners: With affiliates or partners for joint promotions, but only with your consent where required.
- Social Media Platforms: When you interact with us on Instagram or other platforms, information may be shared according to those platforms' policies.
- Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Email and SMS Marketing
We may send you marketing communications via email or SMS if you have opted in. For SMS marketing, you may opt in by texting a keyword (e.g., "JOIN") to our designated short code or providing your phone number during sign-up.
- Opt-Out: You can unsubscribe from emails by clicking the "unsubscribe" link in any email. For SMS, reply "STOP" to any message, or contact us at contact@pastaandjuliet.com. We will process opt-out requests promptly, but you may receive messages already in transit.
- Frequency: We aim to send relevant communications and comply with applicable laws, such as the Telephone Consumer Protection Act (TCPA) for SMS.
- Data Usage: Your contact details for marketing are used solely for promotional purposes and are not shared without consent.
Message and data rates may apply for SMS. Consent is not a condition of purchase.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials.
7. Your Rights and Choices
Depending on your location (e.g., under laws like the California Consumer Privacy Act or GDPR if applicable), you may have rights to:
- Access, correct, or delete your personal information.
- Opt out of marketing communications or certain data sharing.
- Request information about our data practices.
To exercise these rights, contact us at contact@pastaandjuliet.com. We may require verification of your identity.
You can also manage cookies via your browser and opt out of interest-based advertising through tools like the Digital Advertising Alliance's opt-out page.
8. Children's Privacy
Our services are not intended for children under 13 years of age (or 16 in some jurisdictions). We do not knowingly collect information from children. If we learn we have collected such information, we will delete it promptly. Parents or guardians who believe we have collected their child's information should contact us immediately.
9. International Transfers
If you are accessing our services from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ. By using our services, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our Website with the updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at:
Pasta & Juliet
1000 S Miami Ave, Miami, FL 33130
Email: contact@pastaandjuliet.com
Instagram: @pastaandjuliet (www.instagram.com/pastaandjuliet)