Terms & Conditions

Last Updated: July 14, 2025

Welcome to Pasta & Juliet ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website (the "Website"), our physical restaurant located at 1000 S Miami Ave, Miami, FL 33130, our services including reservations, orders, deliveries, raffles, promotions, and any other interactions with us, whether in-person, online, via social media (such as our Instagram account @pastaandjuliet at www.instagram.com/pastaandjuliet), email, SMS, or other marketing channels. By accessing our Website, visiting our restaurant, making a reservation, placing an order, participating in promotions, or otherwise engaging with our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Website, visit our restaurant, or engage with our services.

These Terms incorporate by reference our Privacy Policy, which explains how we handle your personal information. Please review it carefully.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. If you are under 18, you may only use our services with the involvement of a parent or guardian. By using our services, you represent and warrant that you meet these eligibility requirements.

2. Use of Services

Website and Online Services

- You may use our Website to browse menus, make reservations, place orders for takeout or delivery, sign up for newsletters, enter promotions, or contact us.

- You agree not to misuse the Website, including but not limited to hacking, transmitting viruses, or engaging in any activity that interferes with the Website's functionality or other users' access.

Physical Restaurant

- When visiting our restaurant at 1000 S Miami Ave, Miami, FL 33130, you agree to comply with all posted rules, health and safety guidelines, and staff instructions.

- We reserve the right to refuse service, remove individuals, or cancel reservations for any reason, including disruptive behavior or violation of these Terms.

Reservations and Orders

- Reservations may be made online, via phone, or in-person. We do not guarantee availability, and reservations may be subject to modification or cancellation by us.

- For online orders or deliveries, you are responsible for providing accurate information, including delivery address and contact details. We are not liable for errors resulting from inaccurate information provided by you.

- Menu items, prices, and availability are subject to change without notice.

Raffles, Promotions, and Marketing

- Participation in raffles, contests, giveaways, or promotions (whether in-restaurant, online, or via social media) is subject to any specific rules provided for that promotion, in addition to these Terms.

- Winners will be selected fairly, and prizes are non-transferable and have no cash value unless stated otherwise.

- By opting into email or SMS marketing, you agree to receive promotional communications. You may opt out at any time as described in our Privacy Policy.

3. Payments and Refunds

- All payments for orders, reservations, or purchases must be made using accepted methods (e.g., credit cards, cash in-restaurant).

- Prices exclude taxes, fees, and gratuities unless otherwise stated. You are responsible for all applicable charges.

- Refunds are at our sole discretion and may be issued for issues like order errors or cancellations, subject to our policies. No refunds for no-shows on reservations or consumed items.

4. User Conduct

You agree not to:

- Engage in unlawful, harmful, or abusive behavior toward staff, other guests, or on our platforms.

- Post false, defamatory, or misleading content on our social media or review sites.

- Use our services for commercial purposes without our written consent.

- Violate any intellectual property rights or privacy of others.

We reserve the right to terminate your access to our services for violations of these Terms.

5. Intellectual Property

All content on our Website, social media, menus, and promotional materials, including text, images, logos, recipes, and trademarks (e.g., "Pasta & Juliet"), is owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our express written permission. Limited personal, non-commercial use is permitted, such as sharing menu items on social media with proper attribution.

6. Disclaimers and Limitations of Liability

- Disclaimers: Our services are provided "as is" without warranties of any kind, express or implied, including accuracy, availability, or fitness for a particular purpose. We do not warrant that our Website will be error-free or uninterrupted. Menu descriptions are for informational purposes; actual items may vary.

- Limitations of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, even if advised of the possibility. Our total liability shall not exceed the amount you paid us in the preceding 12 months. This includes liability for food-related issues (e.g., allergies—please inform us of any), property damage, or personal injury during visits.

- Force Majeure: We are not liable for delays or failures due to events beyond our control, such as natural disasters, pandemics, or supply chain disruptions.

7. Indemnification

You agree to indemnify, defend, and hold harmless Pasta & Juliet, its officers, employees, and affiliates from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising from your violation of these Terms, misuse of our services, or infringement of third-party rights.

8. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida. You waive any objections to venue or jurisdiction.

We encourage informal resolution first—contact us at contact@pastaandjuliet.com with any issues.

9. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on our Website with the updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised Terms.

10. Miscellaneous

- Severability: If any provision of these Terms is held invalid, the remainder shall continue in full force.

- No Waiver: Our failure to enforce any right does not waive it.

- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

11. Contact Us

If you have questions about these Terms, please contact us at:

Pasta & Juliet

1000 S Miami Ave, Miami, FL 33130

Email: contact@pastaandjuliet.com

Instagram: @pastaandjuliet (www.instagram.com/pastaandjuliet)